Re: DBUG> Dell computers

[Larry Gray / Lambert Ezell Durham <lgray@hiwaay.net>]

At 09:14 PM 5/3/01 -0400, you wrote:
>To make a long story short, they were competent at tech
>support, but no better than others in my experience.

This is exactly what I have observed with my computer clients who own 
Dells.  I really don't understand the almost religious-like fervor many 
Dell owners exhibit.  Maybe their sample of different brands is too 
small?  Don't get me wrong, I think Dells are fine machines, but we're 
talking Hondas and Toyotas and Nissans here.

Actually, I am always somewhat bemused by talk about how wonderful this or 
that company's tech support is.  It seems to me the real issue ought to be: 
Why, and how often, do you need to call tech support in the first 
place?  Between machines for the office, machines staff members bought for 
home, and machines for friends and colleagues, I have been directly 
involved in the selection and purchase of perhaps three dozen Gateways 
since the very early 1990s.  Out of all those machines, the total failures 
amount to one hard drive, one floppy drive, and one CD-ROM drive (this last 
after the machine was well out of warranty).  That's a stellar record by 
anyone's yardstick.

Ooops, better shut up, before I get accused of exhibiting some of that 
religious-like fervor I was just talking about ...
         Larry Gray

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